“Say a little and say it well.” — Irish proverb

With most of your day spent out on your zero-turn mower, you may not think communication is a skill needed for running a successful landscaping or mowing company. But with profitability tied directly to how efficiently you can complete jobs, saving time and organizing your day is one of the most effective ways to grow your business.

With weather and equipment breakdown constantly throwing a wrench in your plans, keeping customers informed of your schedule goes a long way to keeping your customers happy.

As a landscaper good communication system is essential to the success of your business. You need to be able to reach out to your clients quickly and efficiently, and also make it easy for them to reach out to you. One way to do this is by incorporating SMS (short message service) into your business. Here are some of the best ways to do this:

Here are 7 ways to use SMS to grow your business! 👊

1. Appointment Reminders

Send a text message reminder to your clients the day before their scheduled appointment. This will help reduce no-shows and ensure that you don't waste your time and resources showing up to a property only to find that the client isn't there.

2. Service Updates

Text your clients when their service is complete, especially if they are not on-site when the service is finished. Let them know that their lawn has been mowed or that their garden has been tended to.

3. Promotions and Deals

Send promotional messages to your clients offering discounts and special deals on services. This will not only help retain clients but also attract new ones who are looking for quality services at an affordable price.

4. Feedback

Request feedback from your clients via SMS after the job is complete. This will show your clients that you value their opinion and are committed to providing the best possible service.

5. Maintenance Reminders

Send periodic maintenance reminders to your clients, reminding them of the need to prune their trees or fertilize their lawn. This will help keep your clients’ properties in top condition, and also demonstrate your expertise and professionalism.

6. Instant Quotes

Use SMS to provide instant quotes to potential clients. This will save time for both you and the client, allowing you to quickly provide a price estimate and begin scheduling the work.

7. Easy Communication

Make it easy for your clients to communicate with you via SMS. Provide a dedicated SMS number that they can use to reach you, and respond promptly to any messages you receive.

Need help building your business for success?

Home Service Pup provides an all-in-one customer service solution that can help you stand out from competitors, big and small, by delivering the best service. Our time saving solution makes it quick and easily for customers to contact you, to follow-up on leads, and to provide service before, during and after the sale.

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